If a second call doesn't work try another way of getting in touch. The next agent you speak to may be better able to understand your concern and take care of the matter Doing this will help during your follow-up call.Ĭall back. Review the notes you took during your call and identify areas of misunderstanding or miscommunication. If you end a call with Norton support and are unhappy with the result, don't fret. What Should You Do If You Have an Unsuccessful Call with Norton AntiVirus?
Contact the retailer and work within its customer service department
NORTON SECURITY CUSTOMER SERVICE SOFTWARE
If you bought your Norton AntiVirus software through a third-party retailer, you may find that Norton AntiVirus can't resolve issues between you and the retailer. You'll have to replace your hardware or software or seek out another antivirus product. If they don't work, keep in mind that Norton AntiVirus is not responsible for the problem. If you are having an incompatibility between your current hardware or software and Norton AntiVirus your customer service representative might be able to suggest workarounds. What Can't Be Resolved With a Call to Norton AntiVirus Customer Service? Norton can resolve most customer issues over the phone, including billing issues, subscription changes, order problems, installation difficulties, technical support and troubleshooting. What Kind of Issues can a Norton AntiVirus Customer Service Representative Resolve? Those who use Norton Antivirus products appear to be satisfied with the quality of customer service received. There does not appear to be any pattern of dissatisfaction with Norton Antivirus customer service reported online or in the news media. How do Consumers Feel About Calling Norton AntiVirus Customer Service? Have some way to take notes during your call.If calling for technical support, make sure you have access to your computer or device so that you can troubleshoot along with the support agent.
NORTON SECURITY CUSTOMER SERVICE SERIAL NUMBERS
This might include order numbers, credit card statements, serial numbers or any previous correspondence regarding your current issue. Be ready to help the Norton Antivirus customer service representative who takes your call by having any necessary information in front of you.After completing the support ticket, you'll receive a local number to call. To get the right number, you need to open a support case on the Norton Antivirus website. Norton Antivirus has both its premium line as well as its standard customer service numbers. Before calling, make sure you have the correct number.There are several things that you can do to help ensure that your call to Norton Antivirus Customer service is handled quickly and professionally: You may opt for Premium customer service by paying an additional fee.īest Practices for Calling Norton AntiVirus Customer Service
It should be noted that Norton Antivirus offers two levels of customer service: Standard and Premium, which offers quicker, more accessible customer service that includes a range of IT services that are not accessible via standard customer support.
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